During my initial contact on the 3/11/23 for the renewal of contract with Sky I asked (as per letter ) to be upgraded to a Sky Q box at no extra cost.
I was told that on your system, my property showed up as having a communal dish and therefore could not get Sky Q. I explained that it is 100% NOT a communal dish and indeed my own dish.
I was told thereafter that the problem would be solved after 48hrs after being escalated to a manager. I then phoned on the 6/11/23, 11/11/23, 14/11/23 each time being told another 48hrs as which ,to no avail and finally on 17/11/23 only to be told I should send an email as to explanation of problem.
I would be grateful if this problem could be rectified from your end and as such an engineer can be sent to further confirm that the dish is NOT communal and supply a new Sky Q box. Furthermore, It was with the promise of a Sky Q box that made me decide to continue with Sky which to my dismay has not materialised.
