@JoyceAmpofo
You aren’t talking to Sky Customer Services here. This is a forum where customers try to help other customers.
So your tread title say your Sky Q box isn't working but your post says the remote isn't working?
After checking the basics, ie; fresh batteries, re-pairing etc if your Sky Q remote is definitely broken/faulty, if you follow this link it should allow you to do some more troubleshooting and then it’ll send you to a form to request a replacement (apparently this is not available to customers in the ROI).
https://www.sky.com/help/articles/lost-stolen-damaged-sky-q-equipment#get-in-touch
(It might be quicker to purchase a new one from a retailer / main supermarket. If you do that as well you’ll always have a spare).
▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
