F1 gone from my package

[stvcrvn]

As part of the HD package it always had the F1 channel. This weekend I now no longer have the F1 and the screen message is I need to subscribe. Has anyone else had this?

[MightyQuinn]

Hi @stvcrvn   Have you made any changes or discounts finishing recently?

[oldfella]

---

@stvcrvn wrote:
As part of the HD package it always had the F1 channel. This weekend I now no longer have the F1 and the screen message is I need to subscribe. Has anyone else had this?

---

Have you recently changed your package in any way @stvcrvn .

This is the normal reason to lose the Legacy F1 .

[PandJ2020]

I could be wrong but wasn't there reports of legacy entitlements being removed?

[stvcrvn]

About 4 months ago, I renewed my subscription, but I wasn't told the legacy customers would lose packages. I've had no emails from sky. 

At least some sort of courtesy would have been nice.

At least I got to see Hamilton throw his teddies out of his pram.

[Pauls3]

Yep same happened to us, have contacted Sky and all they can tell me is to add sky sports at £20 odd per month.  NO THANK YOU.  Now seriously considering ditching sky full stop.  Paying a fortune monthly for very little and most of the time watching tv via other apps and means.  Another example of treating loyal customers (20+ years) disgracefully.  Good luck sorting but don't think you'll get it back!

[PandJ2020]

---

@stvcrvn wrote:

About 4 months ago, I renewed my subscription, but I wasn't told the legacy customers would lose packages. I've had no emails from sky. 

At least some sort of courtesy would have been nice.

At least I got to see Hamilton throw his teddies out of his pram.

---

If you mean 'renewed' as agreed a new minimum term/discounts or changed subscription (such as switching to Signature) then legacy channels are lost.

Ideally this should be pointed out but it is confirmed in the confirmation of changes email.

[PandJ2020]

---

@Pauls3 wrote:

Yep same happened to us, have contacted Sky and all they can tell me is to add sky sports at £20 odd per month.  

---

Yup, if you remove the 'Legacy HD pack' (purchased prior to April 2013) then F1 legacy is lost and cannot be restored other than buying a current sports pack.

[tomc371]

Same here - no mention of it at all when renewing!

Really not great customer service to be honest

[Mrs+Gee]

I have just had a conversation with sky customer services as the channel disappeared and I haven't renewed or changed anything.  He said there is no way I should have had it even though I have HD package.  I feel another call tomorrow where I'm not quite as polite.  You really shouldn't have to argue this when you've been a customer for a long time.

[tomc371]

I've had email saying the same - errr there seem to be a lot of us that had it but shouldn't have for many years