Errror hard drive

[Maggie610]

I cannot record programs or watch catch up or apps. A msg comes up saying problem with hard drive 

[Daniel0210]

@Maggie610 

Try following this link. It should lead to a replacement box if needed https://www.sky.com/help/articles/sky-q-hard-drive-errors 

If you do need a new box remember to remove the viewing card from the faulty box before it disappears into the back of the couriers van and accept any new power cable DPD deliver with the replacement box in case it's different to the one you have.