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This message was authored by: Hagred55

Error on Sky Q Mini

My Mini Box has message when trying to watch TV saying You can't watch TV at the moment as there is a connectivity problem.

Main Box works fine, Mini settings say connected to Sky Q Box and Internet, Apps work fine but no TV or recordings


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This message was authored by: Laing1 Answer

Re: Error on Sky Q Mini

Posted by a Superuser, not a Sky employee. Find out more

@Hagred55 wrote:

My Mini Box has message when trying to watch TV saying You can't watch TV at the moment as there is a connectivity problem.

Main Box works fine, Mini settings say connected to Sky Q Box and Internet, Apps work fine but no TV or recordings


@Hagred55 Have you tried rebooting your main Q box ie
putting your box into Standby then switching it off at the wall for 30 seconds
switch it back on then follow the on screen instructions

then

reboot your mini box


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile

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This message was authored by: Laing1 Answer

Re: Error on Sky Q Mini

Posted by a Superuser, not a Sky employee. Find out more

@Hagred55 wrote:

My Mini Box has message when trying to watch TV saying You can't watch TV at the moment as there is a connectivity problem.

Main Box works fine, Mini settings say connected to Sky Q Box and Internet, Apps work fine but no TV or recordings


@Hagred55 Have you tried rebooting your main Q box ie
putting your box into Standby then switching it off at the wall for 30 seconds
switch it back on then follow the on screen instructions

then

reboot your mini box


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile

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This message was authored by: Hagred55

Re: Error on Sky Q Mini

Thanks for that. I had done that but did it again and seems to be OK now. 

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