Error message on new TB

[JDH49]

We've just replaced our TV and are getting the following message when we turn the sky box on: This screen does not support HDCP. Try reconnecting your HDMI cable, or use a different screen. I spoke to the LG technical team as reconnecting the HDMI cable makes no difference and they have said that it is a Sky issue not a TV issue. Any  ideas?

[oldfella]

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@JDH49 wrote:

We've just replaced our TV and are getting the following message when we turn the sky box on: This screen does not support HDCP. Try reconnecting your HDMI cable, or use a different screen. I spoke to the LG technical team as reconnecting the HDMI cable makes no difference and they have said that it is a Sky issue not a TV issue. Any  ideas?

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Have you tried another HDMI cable @JDH49?

[JDH49]

Using the same able that was plughe'd into the old TV and there was no issue then. It's theHDMI cable that came with the sky box. Bit of a coincidence if it's stopped working just as we replace the TV!

[PandJ2020]

If the cable was working fine on the old TV then it would seem to indicate the new TV is the issue...

[JDH49]

Spoke to LG technical team and they are adamant that the issue is with the box/sky.

[PandJ2020]

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@JDH49 wrote:

Spoke to LG technical team and they are adamant that the issue is with the box/sky.

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Well of course - that's how technical support works.  If you speak to Sky they'll be adamant it's an LG issue...

I presume you've ensured the LG firmware is fully up to date?  And tried all HDMI inputs?

What video settings is the Sky box outputting?

[oldfella]

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@JDH49 wrote:

Using the same able that was plughe'd into the old TV and there was no issue then. It's theHDMI cable that came with the sky box. Bit of a coincidence if it's stopped working just as we replace the TV!

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Hi @JDH49 

Have you tried rebooting the television.

Disconnect power lead for 30 secs and then reconnect to reboot the television.