Discussion topic: Error message - catch up tv

This message was authored by: Pilot · ‎22 Jan 2024

My mum has downgraded her Sky due to cost. But since going down to the basic package, she can't watch programmes that she has downloaded on catch up - any ideas why?

Thank you 🙂

This message was authored by: Daniel0210 · ‎22 Jan 2024

@Pilot

Sounds like she's cancelled the HD add-on and now can't watch programmes downloaded in HD.

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This message was authored by: Laing1 · ‎22 Jan 2024

@Pilot wrote:

My mum has downgraded her Sky due to cost. But since going down to the basic package, she can't watch programmes that she has downloaded on catch up - any ideas why?

Thank you 🙂

@Pilot In addition to what @Daniel0210 has advised if she has moved to the essentials package afraid that doesn't include on-demand so any downloads won't work

I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
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This message was authored by: Pilot · ‎22 Jan 2024

Ah ok, so can she change settings to download in standard definition?

Discussion topic: Error message - catch up tv

Error message - catch up tv

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