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Discussion topic: Error message - catch up tv

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Message posted on ‎22 Jan 2024 02:37 PM

Error message - catch up tv

My mum has downgraded her Sky due to cost. But since going down to the basic package, she can't watch programmes that she has downloaded on catch up - any ideas why?

Thank you 🙂

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This message was authored by: Daniel0210

Message posted on ‎22 Jan 2024 02:40 PM

Re: Error message - catch up tv

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@Pilot 

Sounds like she's cancelled the HD add-on and now can't watch programmes downloaded in HD.


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Message posted on ‎22 Jan 2024 02:50 PM - last edited: ‎22 Jan 2024 02:53 PM

Re: Error message - catch up tv

Posted by a Superuser, not a Sky employee. Find out more
@Pilot wrote:

My mum has downgraded her Sky due to cost. But since going down to the basic package, she can't watch programmes that she has downloaded on catch up - any ideas why?

Thank you 🙂

@Pilot In addition to what @Daniel0210 has advised if she has moved to the essentials package afraid that doesn't include on-demand so any downloads won't work

 


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Message posted on ‎22 Jan 2024 02:53 PM

Re: Error message - catch up tv

Ah ok, so can she change settings to download in standard definition?

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