Error logging into Netflix with Sky package

[Luna17]

We are trying to sign into our Netflix account, but keep coming across this error (image below). When we rang sky they said they couldn't see a netflix account linked to the sky account, honestly they seemed quite confused. We are unsure what else we can do? Has anyone else experienced this and know how to solve it?

 

 

[Greenfingers001]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147