Error Netflix code tvq-pb-101 (5.6.1)

[DKP13]

I cannot get my Netflix to work on main sky box and the error message is as per title. The onscreen errors are try unplugging device or there's an issue with your streaming device. 
I am going around in circles on logging out and back in and reloading and I've follows all the steps on sky and Netflix help with software etc. 

it's working fine on the mini box so how's that possible?! 
please help! 

[Mr+Flibbles+86]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Invisiblename]

---

@DKP13 wrote:

I cannot get my Netflix to work on main sky box and the error message is as per title. The onscreen errors are try unplugging device or there's an issue with your streaming device. 
I am going around in circles on logging out and back in and reloading and I've follows all the steps on sky and Netflix help with software etc. 

it's working fine on the mini box so how's that possible?! 
please help! 

---

Have you tried talking with Netflix & sharing the code with them?

https://help.netflix.com/en

[DKP13]

Hi, yes I've tried Netflix and they said speak to sky and the sky help says to speak to Netflix 🤷🏻‍♀️

[DKP13]

Hi, I've only just seen this message. Can you please escalate again as I think I missed the chat? Thanks 

[Invisiblename]

---

@DKP13 wrote:

Hi, I've only just seen this message. Can you please escalate again as I think I missed the chat? Thanks 

---

Chat bubble should still be available, it lasts for 48hrs

[Alex+MacDonald]

I am also seeing this error whenever I try and play anything on Netflix on the main. Sky Q box, "tvq-pb-101 (5.6.1)".
I have reset the box, router,  waited minutes, logged out and back in. Closed the app, refreshed the apps and checked on the Netflix help pages. Nothing has changed, I get the same error and Netflix just say to contact Sky. Does anyone have a fix for this?