Error Netflix code tvq-pb-101 (5.6.1)

[DKP13]

I cannot get my Netflix to work on main sky box and the error message is as per title. The onscreen errors are try unplugging device or there's an issue with your streaming device. 
I am going around in circles on logging out and back in and reloading and I've follows all the steps on sky and Netflix help with software etc. 

it's working fine on the mini box so how's that possible?! 
please help! 

[Mr+Flibbles+86]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Invisiblename]

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@DKP13 wrote:

I cannot get my Netflix to work on main sky box and the error message is as per title. The onscreen errors are try unplugging device or there's an issue with your streaming device. 
I am going around in circles on logging out and back in and reloading and I've follows all the steps on sky and Netflix help with software etc. 

it's working fine on the mini box so how's that possible?! 
please help! 

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Have you tried talking with Netflix & sharing the code with them?

https://help.netflix.com/en

[DKP13]

Hi, yes I've tried Netflix and they said speak to sky and the sky help says to speak to Netflix 🤷🏻‍♀️

[DKP13]

Hi, I've only just seen this message. Can you please escalate again as I think I missed the chat? Thanks 

[Invisiblename]

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@DKP13 wrote:

Hi, I've only just seen this message. Can you please escalate again as I think I missed the chat? Thanks 

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Chat bubble should still be available, it lasts for 48hrs

[Alex+MacDonald]

I am also seeing this error whenever I try and play anything on Netflix on the main. Sky Q box, "tvq-pb-101 (5.6.1)".
I have reset the box, router,  waited minutes, logged out and back in. Closed the app, refreshed the apps and checked on the Netflix help pages. Nothing has changed, I get the same error and Netflix just say to contact Sky. Does anyone have a fix for this?

[GrahamSmith31]

Recently started getting this constantly on Sky Glass.  Restart the TV and it works for a few minutes and then the screen goes black with audio still playing.  Try to restart the app again or switch to watching another app and when going back to Netflix get this error again. 

[jpenge]

I am having the same issue since last night 

[Alex+MacDonald]

This is a main Sky Q box issue not a Netflix problem. It was happening to me on Disney plus too.. You need to follow the guidance online to reset your apps on the box from the engineers 001 menu. I did this, it wiped all the apps off the box. Eventually after 30 mins they all reappeared. I launched Netflix, logged back in and they started working again.

[jpenge]

I have done this and still not working with same Netflix error code 

[Alex+MacDonald]

I found the original fix I used. It involves resetting some of the settings not refreshing the apps. I did not lose any recordings when I did this but had to reset the av settings afterwards. My remote also continued to work without having to be re-paired up. This deletes the apps and then they reloaded...

Try a Reset Settings in the Q box hidden menu.
To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Only Carry out the first Reset (Reset Settings) as the other two will wipe all recordings.
After the Reset you will have to re pair your Bluetooth remote If you use one.
If you cannot switch the Q box on with the remote after the Reset press the Standby button (Amber led) on the front of the box.
To re pair the remote press 1 & 3 together on the remote and follow onscreen instructions to re pair.

Make sure that you are pointing the remote at the Q box when you press 1 & 3 together.

Resetting the settings will also reset:

Audio visual settings, such as picture resolution and HDMI control
Settings changed within the hidden engineer menu, include LNB type. If on a communal dish you need to reset the LNB to SCR in the hidden menu. After changing the LNB type you need to reboot the Q box.