Error MR102

[Anonymous]

My Q remote box has stopped connecting to the main box (approx 20 feet away)

So please don't suggest a signal booster

This is the second evening that this has happened

When I follow the on-screen fix instructions - it tells me to reboot the router

Which is not going to help - my ISP is NOT Sky - so the remote box is connected  to the main box

yesterday - I managed to find "reactivate connection" - but that failed to help

I am unable to even escape from the error message to enter settings or anything else

Could someone please provide simple step by step instructions to restore the remote box ?

Failing that - I assume that since my set up is only 6 months old - Sky will send an engineer out free to fix it ?

I am a diamond VIP

thank you

[Anonymous]

I have finally managed to fix the MR102 issue

Could it be linked to us turning the Remote box OFF AT THE WALL every night ?

[PandJ2020]

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@Anonymous wrote:

Could it be linked to us turning the Remote box OFF AT THE WALL every night ?

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Probably, whatever a 'remote box' is?  The mini box itself?  (They burn next to no electricity - for me a TV, soundbar and mini on standby consumes 11W)

I turn mine off every night but is connected with ethernet - no issues other than a few minutes to boot and connect.

[oldfella]

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@Anonymous wrote:

I have finally managed to fix the MR102 issue

Could it be linked to us turning the Remote box OFF AT THE WALL every night ?

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Hi @Anonymous 

Certainly Q boxes are not intended to be powered off at mains on a daily basis.

They should be kept in Standby when not in use.

Power requirements are minimal if put in Eco standby.

https://www.sky.com/help/articles/using-the-standby-settings 

Best to have all Q boxes in the same standby mode.

[Anonymous]

It does get "warm" and the OH has fire concerns !

[Daniel0210]

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@Anonymous wrote:

It does get "warm" and the OH has fire concerns !

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@Anonymous 

All Sky boxes get warm and are made from materials to deal with it. You should make sure the boxes are in a well ventilated position and you should always be able to rest your hand down on the top. 

[Anonymous]

Unfortunately the mini box appears to need resetting every time that it is booted up !

Yesterday evening, it did it again

The main box (less than 20 feet away from the mini box) was used to reactivate - the connection at the minibox - but that failed to help.

The main box has a tick by "watch on sky minibox" under settings

The satellite signal has a tick by it

We tried the WPS button on the main box - this told us that it was connected - but it still told us differently at the minibox

Eventually - I tried the NEW CONNECTION option on the Q & A that keeps on appearing and that worked - but we shouldn't have to manually reconnect every time that we switch on........

Is there a simple step by step reset guide to fix MR 102 errors ?

unbeliveably - sky's answer is to "close the doors"

Stress the Sky Q system

Your connectivity problem should now be fixed and you should be connected. You can check this by following our steps below.

Make sure everything is now working as expected by ‘stressing’ the Sky Q system:

1. Close all the doors in the house
2. On a Sky Q Mini box, start watching any HD channel (such as Sky Sports HD)
3. On the Sky Q 1TB/2TB box, start downloading any HD content
4. If there are any devices available, start streaming content from the Sky Q box
5. Leave everything running for a minute or so.

If you're still seeing issues with your connection please go back and try the steps again.

[Quoman7]

Hi @Anonymous Try rebooting your router by removing the power cable for 30 sec then reconnect to reboot, then reboot your main SKYQ box by turning the power off at the socket for 30 sec then turn back on, do the same with any Mini boxes?

[Anonymous]

@Quoman7The minibox goes off every night anyway

it seems that sky flowcharts - https://www.sky.com/help/articles/setting-up-sky-q-mini-box - are not designed for anything other than Sky ISP (ie Signal coming from router rather than main box)

When I go through the different steps - it works - but on rebooting the minibox - it does not reconnect - it loses the connection permanantly and I have to go through the process again...

[Anonymous]

"Priority Customers" have arranged for an engineer visit to sort it on Thursday

Presumably free - since the set up is only 6 months old ?

[oldfella]

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@Anonymous wrote:

"Priority Customers" have arranged for an engineer visit to sort it on Thursday

Presumably free - since the set up is only 6 months old ?

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As all Equipment belongs to Sky;  Engineer visits to sort out Q issues are always free @Anonymous 

Unless of course of course you request a special weekend visit

[Laing1]

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@Anonymous wrote:

"Priority Customers" have arranged for an engineer visit to sort it on Thursday

Presumably free - since the set up is only 6 months old ?

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@Anonymous yep therte will be no charge for the visit as Sky own the equipment it is up to Sky to maintain it

[Anonymous]

@Laing1 @oldfella

That's better than the old days - I was charged for a visit to sort my HD box out, 10+ years ago......

[oldfella]

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@Anonymous wrote:

@Laing1 @oldfella

That's better than the old days - I was charged for a visit to sort my HD box out, 10+ years ago......

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That's because you owned the Sky+HD box @Anonymous 

All Q boxes are owned by Sky and only rented to you for the duration of your subscription.