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Discussion topic: Error 3304 what is it

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This message was authored by April52 This message was authored by: April52

Error 3304 what is it

When I try to watch paramount + I get error 3304 

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This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith

Re: Error 3304 what is it

Posted by a Superuser, not a Sky employee. Find out more

@April52 wrote:

When I try to watch paramount + I get error 3304 


What device are you trying to watch paramount plus on, as you have posted this on the section for Sky Go?

Sky Stream user. Former Sky+ HD and Sky Broadband customer

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This message was authored by caesarome This message was authored by: caesarome

Re: Error 3304 what is it

Posted by a Superuser, not a Sky employee. Find out more

@April52 

Is this on Sky Q ?

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April52
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This message was authored by April52 This message was authored by: April52

Re: Error 3304 what is it

Yes it is 

This message was authored by caesarome This message was authored by: caesarome

Re: Error 3304 what is it

Posted by a Superuser, not a Sky employee. Find out more

Thank you @April52 , I have moved this to the Sky Q board on here for you.

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This message was authored by oldfella This message was authored by: oldfella

Re: Error 3304 what is it

Posted by a Superuser, not a Sky employee. Find out more

@April52 wrote:

When I try to watch paramount + I get error 3304 


Hi @April52 

Only help from Paramount website 

  • Code 3304. Try any of these methods:
    • Turn off Ad Blocker if you have it enabled. Click here for instruction. 
    • If you're using a Chrome browser on a PC, disable Hardware Acceleration in your browser's Setting option, or check here or instruction.
    • Restart your computer here, then relaunch your browser.
This message was authored by caesarome This message was authored by: caesarome

Re: Error 3304 what is it

Posted by a Superuser, not a Sky employee. Find out more

@April52 

I have just seen an old post on here from someone who had the same error and they fixed it by rebooting their Sky Q box so have you tried this ?

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April52
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This message was authored by April52 This message was authored by: April52

Re: Error 3304 what is it

I have many times I have uninstalled and reinstalled the app Ive turn wi fi off and on many times I've had a new sky box 

This message was authored by caesarome This message was authored by: caesarome

Re: Error 3304 what is it

Posted by a Superuser, not a Sky employee. Find out more

@April52 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.


This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147


When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours.
This isn't a live chat so replies are not instant.

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This message was authored by Addie15 This message was authored by: Addie15

Re: Error 3304 what is it

Posted by a Sky employee

Hi there! Thank you for escalating this. We have sent an invite to @April52.

April52
Topic Author
This message was authored by April52 This message was authored by: April52

Re: Error 3304 what is it

Thank you 

This message was authored by Addie15 This message was authored by: Addie15

Re: Error 3304 what is it

Posted by a Sky employee

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

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