01 Apr 2024 08:45 AM
When I try to watch paramount + I get error 3304
01 Apr 2024 09:05 AM
Posted by a Superuser, not a Sky employee. Find out more
@April52 wrote:When I try to watch paramount + I get error 3304
What device are you trying to watch paramount plus on, as you have posted this on the section for Sky Go?
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01 Apr 2024 10:16 AM
Posted by a Superuser, not a Sky employee. Find out moreIs this on Sky Q ?
01 Apr 2024 11:55 AM
Yes it is
01 Apr 2024 01:16 PM
Posted by a Superuser, not a Sky employee. Find out moreThank you @April52 , I have moved this to the Sky Q board on here for you.
01 Apr 2024 01:20 PM
Posted by a Superuser, not a Sky employee. Find out more01 Apr 2024 01:27 PM
Posted by a Superuser, not a Sky employee. Find out moreI have just seen an old post on here from someone who had the same error and they fixed it by rebooting their Sky Q box so have you tried this ?
01 Apr 2024 02:38 PM
I have many times I have uninstalled and reinstalled the app Ive turn wi fi off and on many times I've had a new sky box
01 Apr 2024 04:54 PM
Posted by a Superuser, not a Sky employee. Find out moreTo get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.
This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147
When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours.
This isn't a live chat so replies are not instant.
01 Apr 2024 05:40 PM
Posted by a Sky employeeHi there! Thank you for escalating this. We have sent an invite to @April52.
01 Apr 2024 05:40 PM
Thank you
03 Apr 2024 05:43 PM
Posted by a Sky employeeUpdate-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.
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