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Discussion topic: Error 108

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This message was authored by Wes11621 This message was authored by: Wes11621

Error 108

Sky Q mini box showing Error 108 problems activating Your mini box. 


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This message was authored by Mr+Flibbles+86 This message was authored by: Mr+Flibbles+86 Answer

Re: Error 108

Posted by a Sky employee

Update – Thanks for chatting to us. Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks

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This message was authored by Laing1 This message was authored by: Laing1

Re: Error 108

Posted by a Superuser, not a Sky employee. Find out more

@Wes11621 wrote:

Sky Q mini box showing Error 108 problems activating Your mini box. 


@Wes11621 is this a new mini box you are trying to connect  or one you have had for a while


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
Wes11621
Topic Author
This message was authored by Wes11621 This message was authored by: Wes11621

Re: Error 108

image.jpg

I've had it for awhile. I have tried some of the remedies that I have seen on here, but they don't help. 

This message was authored by Laing1 This message was authored by: Laing1

Re: Error 108

Posted by a Superuser, not a Sky employee. Find out more

@Wes11621 wrote:

image.jpg

I've had it for awhile. I have tried some of the remedies that I have seen on here, but they don't help. 


@Wes11621 ok have you tried rebooting your router then when that is up and running rebooting your main q box then finally rebooting your mini box 


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
Wes11621
Topic Author
This message was authored by Wes11621 This message was authored by: Wes11621

Re: Error 108

Thanks, but that didn't work either. Looks like the mini box maybe faulty. This problem happened when I done a reset on this mini box. 

 

This message was authored by Laing1 This message was authored by: Laing1

Re: Error 108

Posted by a Superuser, not a Sky employee. Find out more

@Wes11621 wrote:

Thanks, but that didn't work either. Looks like the mini box maybe faulty. This problem happened when I done a reset on this mini box. 

 


@Wes11621 I have escalated this to sky

You may receive an email or a private message inviting you to have a private conversation on the Community with a Sky Expert.

Look out for a chat bubble at the bottom of your screen inviting you to a chat
If you are using the Safari browser please make sure that Hide IP Address is not checked in order to see the chat bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.

The link below explains how the escalation process works

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
This message was authored by Tom-W19 This message was authored by: Tom-W19

Re: Error 108

Posted by a Sky employee

Thanks for escalating. We've sent an invite to Wes11621.

Thanks
Tom
This message was authored by Mr+Flibbles+86 This message was authored by: Mr+Flibbles+86 Answer

Re: Error 108

Posted by a Sky employee

Update – Thanks for chatting to us. Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks

Wes11621
Topic Author
This message was authored by Wes11621 This message was authored by: Wes11621

Re: Error 108

Thanks to everyone who helped, this issue is now resolved. 

This message was authored by Anonymous This message was authored by: Anonymous

Re: Error 108

Hi. What did you do to resolve this please? Been stuck like this for the last couple of hours... no fixes work, like you did a reset because netflix wasn't loading!

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