Equipment return issues

[MrMoonX]

So I returned all my sky equipment stuff in the provided package end of august and it was delivered on 02/09 however sky keep emailing me saying to return it I will be charged.  I can't even get through to a human on the phone and I'm not wasting anymore time on this. So sky CS please sort this!

 

[Daniel0210]

@MrMoonX You may or may not be aware but this is a customer helps customer forum. You’re not talking to Sky Customer Services and it’s unlikely they’ll contact you as a result of your post on here unless your post is one that is escalated (which is very possible). Hopefully you still have your proof of posting.

[MrMoonX]

 

Well it was all in one box and they are saying one item wasn't returned lol.

I have the receipt and just tracked it 

[Daniel0210]

@MrMoonX As I said, your post may be escalated to Sky, other than that we can't really advise you further. 

[Chrisee]

@MrMoonX I have escalated your post as this needs sorting by Sky. Look out for an invitation to a private chat via the forum where a blue button will appear.

[Lisa-P1987 · Accepted solution]

Update - spoken to @MrMoonX and have taken the necessary steps to remove non return fees. 

Thanks 🙂

[A.+Loster]

I tried to return sky boxes to you but the label with the bar code was not recognised by the Collectplus service. I sent the remote controls using the Royal mail service  label and this was accepted by my local post office. The bar code on the label which was not accepted was 863D50595582A064 at the click and collect centre. I assume you need to send me another Royal mail label and bar code. Please advise

[Daniel0210]

@A.+Loster You may or may not be aware but you’re not talking to Sky Customer Services. This is primarily a customer helps customer forum. Sky won’t contact you as a result of your post on here unless your post is escalated to them. I suggest you give Sky a call. 

[caesarome]

@A.+Loster 

You should be able to do this yourself by printing the label yourself:

https://www.sky.com/help/articles/return-tv-broadband

[Philip+R.]

On Monday Jan 17th I retured (as requested) to you a Sky Q Hub, via the post office, and confirmed to

you by telephone that I had returned the product,

You now state that you have NOT received it, and are going to charge me for NON Return of Q Hub

I Have the Post Office Receipt to prove postage 

[Daniel0210]

@Philip+R. 
I have escalated your post to Sky who may get in touch with you later.

Look out for an email and also a blue speech bubble on the bottom of this forum page. Once the blue chat bubble appears you only have 48 hours to instigate the private chat or it will close automatically so don’t miss the opportunity. I suggest that you make sure that your email/private message notifications are switched to ‘on’ to avoid missing the alerts.

This link explains the process.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014 

[Mr+Flibbles+86]

Thank you for escalating this. We have now sent an invite to chat

[Mr+Flibbles+86]

Update – We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks