Equipment already sent back

[SashLP]

Hope someone can help 

I am getting messages saying I will be charged if we don't send the sky equipment back but already have a couple of weeks back and I have proof of postage 

please can someone help me to get this sorted ASAP

[daveNOS]

@SashLP I've escalated your post to the Sky staff here, they can help resolve this issues as you have proof of posting.

You may receive either a private message or see a blue chat bubble appear toward the bottom of your screen, it won't be instant and once your invited to chat you have 48 hours to respond.

[Addie15 · Accepted solution]

Hi there! Thank you for escalating this. We have sent an invite to SashLP.

[SashLP]

Hi hope you can help I sent our equipment back a few weeks ago as soon as we got the box I sent it back 

I have proof of postage but I am now getting text messages from sky saying if we don't send back I will be charged 

I am at wedding today so I won't be checking my emails really @Addie15 

[Daniel0210]

@SashLP 

The chat should be open until at least tomorrow lunch time. 

[Juliechurch73]

I have proof of postage of the equipment you received all equipment and I have proof of postage for the items

Can you help at all as you charged me and you received the parcel what is going on I have disability I am wheelchair bound I know it been posted 

[Daniel0210]

@Juliechurch73 
You aren’t talking to Sky Customer Services here. This is a forum where customers try to help other customers.

I’ve escalated your post to Sky and the Messaging Team may get in touch with you tomorrow. 

Look out for a blue/red speech bubble at the bottom of your forum page. Once that appears you have 48 hours to click on it and join the private chat or it will close automatically. If you fail to respond to each chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky are not instant so you’ll need to regularly check the chat thread.

This link explains the Community Messaging process.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to chat.

[Jode2000]

I need a box to return mine in as not received one 

[Daniel0210]

@Jode2000 
If you’ve successfully cancelled your subscription Sky should send out returns packaging near the end of the cancellation period, [14 days for Broadband hub and 31 days for Sky Q box(es)], to the address that the subscription was registered at.

Note:~ If you’ve switched from Sky Q to Sky Glass the packaging is usually sent out later (at 5-6 weeks) in case you change your mind about Glass.

You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail.
https://www.sky.com/help/articles/return-tv-broadband

If you haven’t anything suitable contact Sky again and ask if they’ll re-send. Keep your proof of posting safe and indefinitely and if you use Royal Mail’s collect from home service, keep a record of the tracking number.