Engineer visit not confirmed

[LG43]

I've been going round in circles trying to contact sky over recording problems. I've tried all the reboot/reset procedures and was assuming an engineer would visit me. Not so!

[Daniel0210 · Accepted solution]

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@LG43 wrote:

and was assuming an engineer would visit me. Not so!

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@LG43 

Have you spoken to Sky and arranged an engineer appointment? 

[LG43]

I just need to speak with a human being. This problem is obviously something mechanical wrong with the equipment.

[Daniel0210]

@LG43 

Sky won't know there's an issue potentially requiring an engineer if you don't contact them. What's the recordings issue you're having? 

If you still need to contact Sky these are the current methods for contacting Sky. Some methods will be more appropriate than others depending on the reason for contact……

🟧 📞 Customer Services by dialling 150 (free) from either a Sky mobile or your Sky Talk landline if you have Sky Broadband. The forum doesn’t allow the display of other numbers but official numbers to Sky from the UK are 03 numbers which are usually inclusive from non Sky phones.

All calls will start automated (aka ‘the bot’) which may offer you the online help route or try to send you here to the forum. Stay on the line as long as possible and sometimes saying nothing when asked the reason for the call helps being put in the queue for an agent.

🟧online help via this link
https://www.sky.com/help
If necessary a number may be visible at the end of the correct help flow.

🟧Sky Assistant 💬 should also be available via
https://www.sky.com/help
for most service issues and gives you 24/7 help and a quick response. It should provide you with multiple choice options based on your problem and will provide troubleshooting steps to fix any service issues.

🟧Social Media You can also get in touch via the messaging services on Facebook or Instagram, (links at the bottom of the forum page).

🟩Note ~ ROI customers If you’re in the ROI make sure the flag in the bottom right of the link is showing the correct flag and change if required. The Sky Ireland phone lines are closed at a weekend.

[LG43]

I don't have a Sky mobile.

Im allowed to select programs to record and are shown on the schedule. When the programs are supposed to have been recorded, they have not. If I try to record a program Im currently watching it won't let me. Also, if I freeze a program, I'm not allowed to unfreeze it of fast forward.

If I unplug everything,  it behaves properly until the Q box goes onto standby and then the faults return.

[PandJ2020]

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@LG43 wrote:

I don't have a Sky mobile.

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Then use one of the other contact methods?

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If I unplug everything,  it behaves properly until the Q box goes onto standby and then the faults return.

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Sounds like your hard drive is on its way out - you will need to contact Sky for a replacement.