Sky equipment returns

[Fozzy19741]

I have sent back my sky Q box, mini box and router , I have had messages on my sky vip account thanking me for sending back the equipment, but now I'm getting texts asking me too send the equipment back . 

unfortunatly I've lost the receipt from the post office 

[caesarome]

To see if they can help you with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Lisa-P1987]

Thanks for escalating this. We’ve sent @Fozzy19741 an invite to chat.