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Discussion topic: Engineer visit 19 Sep

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Avatar for KenB22
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This message was authored by: KenB22

Message posted on ‎20 Sep 2025 02:44 PM

Engineer visit 19 Sep

Engineer didn't show yesterday for appointment and I'm trying to reschedule 

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Avatar for PandJ2020
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Superuser
This message was authored by: PandJ2020

Message posted on ‎20 Sep 2025 02:54 PM

Re: Engineer visit 19 Sep

Posted by a Superuser, not a Sky employee. Find out more
@KenB22 wrote:

Engineer didn't show yesterday for appointment and I'm trying to reschedule 

I'd call Sky to do that....

I am just another Sky customer and my views are my own even if you don't like the answers
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Message posted on ‎20 Sep 2025 04:05 PM

Re: Engineer visit 19 Sep

Engineer didn't show up on the 19th September as scheduled.  No phone calls or contact

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This message was authored by: Daniel0210

Message posted on ‎22 Sep 2025 02:34 PM

Re: Engineer visit 19 Sep

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@Peter309 

See the advice in the post above yours. 

Customers who book an engineer for their Sky Q equipment should now receive a tracking link on the day of the planned visit. This will show when the engineer is expected to arrive.

 

Unfortunately some jobs take longer than expected and then impact appointments for later in the day.

 


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