Engineer Visit waiting time

[Dreadingit]

No satellite signal. Three hours on the phone to Sky no improvement - if anything it's made it worse as now can't watch any apps either. Three weeks for an engineer to visit. There's either been a big rise in issues or a serious reduction in engineers. £100 a month for nearly 20 years. Nice one guys. Rant over.

[Daniel0210]

@Dreadingit 

With the engineer service for Sky+ boxes/dishes ending Sky have announced a reduction in engineers. You're also requesting one during the school holidays where, like everyone else, the engineers will have holidays booked.

[caesarome]

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@Dreadingit wrote:

or a serious reduction in engineers. 

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Not sure about the serious but there has been a reduction due to the fact that Sky are moving away from a satellite based service to streaming where they will not be required.

You have access to Sky Go in the meantime.

[PandJ2020]

A local firm may be able to assist you quicker but will cost...

You can ask Sky for a credit once fixed.

[Dreadingit]

Thanks for the intel. Yep, totally should have got my satellite signal outage at a more convenient time than the school hols. Guess I'll just wait until September and watch TV on my mobile phone instead. At least it's not like the Premier League is about to start or anything.

[Daniel0210]

@Dreadingit 

If you already have cover with Sky Protect which is operated by Domestic and General Insurance you may get an earlier engineer visit. 

[Invisiblename]

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@Dreadingit wrote:

Thanks for the intel. Yep, totally should have got my satellite signal outage at a more convenient time than the school hols. Guess I'll just wait until September and watch TV on my mobile phone instead. At least it's not like the Premier League is about to start or anything.

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As suggested, why not get an independent in?

[Dreadingit]

My eyesight isn't the best so squinting at a tiny screen on a phone or tablet not the one. Figure I'll just cancel the subscription and watch premier league on an illegal stream like everyone else or defect to another service provider. It's been a truly terrible experience. Just feel like Sky are prioritising profit over service. 

[Daniel0210]

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@Dreadingit wrote:

Figure I'll just cancel the subscription 

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@Dreadingit 

To cancel all your TV subscription, if you’re out of contract you’ll need to give Sky the required 31 days notice by which time the engineer will have been!

[Invisiblename]

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@Dreadingit wrote:

My eyesight isn't the best so squinting at a tiny screen on a phone or tablet not the one. Figure I'll just cancel the subscription and watch premier league on an illegal stream like everyone else or defect to another service provider. It's been a truly terrible experience. Just feel like Sky are prioritising profit over service. 

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That wasn't the suggestion, it was to contact a local independent aerial & satellite company 

[Dreadingit]

Yep, cutting my nose off to spite my face perhaps but I just think I'll feel happier, better off financially and crucially have a TV that works in time for the football season getting underway. 

[TimmyBGood]

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@Dreadingit wrote:

 There's either been a big rise in issues or a serious reduction in engineers.

https://news.sky.com/story/sky-to-cut-1-000-roles-this-year-amid-shift-from-satellite-services