Discussion topic: I have a subscription to the tennis, I cannot longer watch live tennis on the red button - FIX ASAP

This message was authored by: -+Richard+- · ‎11 Aug 2024

I have a subscription to the tennis, I cannot longer watch live tennis on the red button, up to the Montreal-Toronto masters, I was able to press the red button, choose any live court and watch it LIVE, now it tells me my subscription is not enough? please fix.

I can see you upgraded the red button sky sports API, however, i can no longer access the service I'm paying for.

This message was authored by: SKY1992bf · ‎11 Aug 2024

@-+Richard+- If you have a single pack sport subscription you need to upgrade to the complete sky sports pack to continue receiving full coverage

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~Please note: I am just a sky customer not a employee - posts from sky employees are clearly marked as suchmy setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime videoPlease note: I only provide help on the main forums and not via PM~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others
If you would like to post a “Send Your Thanks to Sky” message please click Here

View this Answer within the discussion

This message was authored by: SKY1992bf · ‎11 Aug 2024

@-+Richard+- If you have a single pack sport subscription you need to upgrade to the complete sky sports pack to continue receiving full coverage

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~Please note: I am just a sky customer not a employee - posts from sky employees are clearly marked as suchmy setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime videoPlease note: I only provide help on the main forums and not via PM~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others
If you would like to post a “Send Your Thanks to Sky” message please click Here

This message was authored by: MightyQuinn · ‎11 Aug 2024

Hi @-+Richard+- I'm afraid that you are not talking to Sky, this is a public community forum and not Sky customer services.

This message was authored by: nigea99 · ‎11 Aug 2024

@SKY1992bf wrote:

@-+Richard+- If I have a single pack sport subscription you need to upgrade to the complete sky sports pack to continue receiving full coverage

@-+Richard+-

I believe you should have received an email to this effect although I am not sure when &, of course, you may not have realised exactly what it meant until they switched to the app.

This message was authored by: Daniel0210 · ‎11 Aug 2024

@-+Richard+-

From Skys own news article

Only customers with the complete Sky Sports pack will get access to Sky Sports+ at no extra cost. Anybody with individual sports packs will need to upgrade.

▪️ I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

Discussion topic: I have a subscription to the tennis, I cannot longer watch live tennis on the red button - FIX ASAP

I have a subscription to the tennis, I cannot longer watch live tennis on the red button - FIX ASAP

Re: I have a subscription to the tennis, I cannot longer watch live tennis on the red button - FIX A

All Replies

Re: I have a subscription to the tennis, I cannot longer watch live tennis on the red button - FIX A

Re: I have a subscription to the tennis, I cannot longer watch live tennis on the red button - FIX A

Re: I have a subscription to the tennis, I cannot longer watch live tennis on the red button - FIX A

Re: I have a subscription to the tennis, I cannot longer watch live tennis on the red button - FIX A

Was this discussion not helpful?

Search Sky Community

Start a new discussion