ERROR: “Sorry, because of a technical issue, you’re currently experiencing a limited service”

[Scottyr94]

I moved home 2 days ago, Sky broadband won't be activated until 15th April so on the advice of Sky customer service, I purchased an EE pay as you go Wi-Fi dongle. 

My phone and laptop are connected to this, and it's working great. Sky connected to this fine on Friday, however since then, whenever I turn on my TV and power up Sky, the following error appears: "Sorry, because of a technical issue, you're currently experiencing a limited service. Please be assured that we're working hard to fix the problem."

there is no way to get past this error screen - e.g press home button to try to get to settings and this error just remains on screen. Have tried the usual - rebooted the dongle, turned off Sky and TV at power. I've done this in excess of 20 times, expecting different results...any advice to help resolve this would be much appreciated!

thanks 

[Laing1]

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@Scottyr94 wrote:

I moved home 2 days ago, Sky broadband won't be activated until 15th April so on the advice of Sky customer service, I purchased an EE pay as you go Wi-Fi dongle. 

My phone and laptop are connected to this, and it's working great. Sky connected to this fine on Friday, however since then, whenever I turn on my TV and power up Sky, the following error appears: "Sorry, because of a technical issue, you're currently experiencing a limited service. Please be assured that we're working hard to fix the problem."

there is no way to get past this error screen - e.g press home button to try to get to settings and this error just remains on screen. Have tried the usual - rebooted the dongle, turned off Sky and TV at power. I've done this in excess of 20 times, expecting different results...any advice to help resolve this would be much appreciated!

thanks 

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@Scottyr94 did you do a home move through sky to set up your Sky Q at your new address  ?  was the box fully working after you moved ie able to watch all the channels you are subscribed to ?