@Linsey+Jane. I've been having this issue for months, maybe longer! It was on my to do list but I keep forgetting to contact SkyQ about it. It's started irking me now though as my box sets are falling behind on downloading and I'm constantly catching up to the last one downloaded and I have to go to 'manage', everything is queued and I have to manually 'start each download' to kick start it! Even then it only downloads the one I manually started, it just won't move down the queue! I've tried different techniques but to no avail. The other issue I get is that, on the rare occasion the next episode is downloaded, it often goes to 101% but isn't playable. I have to cancel the download (because it still wants to carry on over 101%), it then says it's failed, I then have to start again, from scratch with a new download because, despite saying it was 101%, and me deleting it, it doesn't show in recently deleted! It's a flipping joke! Sadly, nothing I've seen here has worked. xx
Edit: I have a temporary, very temporary, work around. It's tiresome but it works. If you as many episodes as you can, the first will say downloading and the rest will be queued. Go to manage>downloading, go to each queued episode and choose start downloading. When it gets to 4-7%, and without cancelling or deleting anything, choose another queued episode. If you get that far without your eyes 👀 bleeding 🩸, pause the list at the top of the list, then restart the queue. I have found that doing it this way actually works ... but as I said, it's temporary (& tedious) so Sky needs to have a fix, or a better solution!
Hope it helps.
Dawn xx
