I have full sky package which should include paramount + yet it is telling me to log into my account

[PeteOTBC8]

I have the full sky package which should include paramount + yet when I go to view, it asks me to sign in?  I try doing this and then it tells me that my username/password is not recognised.  Well it is as I am in my account now typing this with exactly the same username and password that is being rejected when I try to sign in thought the TV???

[nigea99 · Accepted solution]

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@PeteOTBC8 wrote:

I have the full sky package which should include paramount + yet when I go to view, it asks me to sign in?  I try doing this and then it tells me that my username/password is not recognised.  Well it is as I am in my account now typing this with exactly the same username and password that is being rejected when I try to sign in thought the TV???

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hi @PeteOTBC8 

Paramount + is included if you have SKY Cinema - which I assume you have a you say you have the full package

Have you previously accessed Paramount + ? If so you would have need to set up credentials for Paramaount + & note these are separate to any SKY login so you will need to use the email/password you set up at that point