Downloading from u & yesterday

[Jf30]

says i require a subscription ?

[nigea99]

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@Jf30 wrote:

says i require a subscription ?

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hi @Jf30 

Do you have the HD add on ? 

If not it could be that the programme you are trying to download is in HD

if this is the case you, probably, just need to change your download preference to SD
Main Menu -> Settings -> Setup -> Preferences

(Please note this setting can only be set on the Main box)

[Jf30]

I've changed to SD and it still gives the message, I can watch the channel and can record future programs but can't download older ones

[nigea99]

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@Jf30 wrote:

I've changed to SD and it still gives the message, I can watch the channel and can record future programs but can't download older ones

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hi @Jf30 

In which case, I have escalated your post to a SKY support team, who, hopefully, will be in touch & might be able to assist

Please see this link re the escalation and what you might see:
Escalation Info 

If you are using Safari I believe you must make sure that 'Hide IP address' is not checked in settings to be able to see it - if you have difficulty finding that setting then may be try accessing here with another browser

[Brill+Gill]

Morning @nigea99, thanks for escalating this. We’ve sent @Jf30 an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.