Downloading HD

[Danndans]

I dont have HD when i try an watch shows i have to click on the SD to download the program but now I'm trying to do that and it's saying I don't have the right subscription any idea why I can't download? I can watch the channels but can't download any 

[oldfella]

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@Danndans wrote:

I dont have HD when i try an watch shows i have to click on the SD to download the program but now I'm trying to do that and it's saying I don't have the right subscription any idea why I can't download? I can watch the channels but can't download any 

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Hi @Danndans 

If you do not have the Optional HD pack you need to change the Download to SD in All Formats (as HD is the default setting).
So that you do not need to do this every time it’s best to change your Download preference to SD in Home - Settings - Setup - Preferences.
This needs to be done on the main Q box.
Then if you want to download any HD content from free to air channels (BBCHD ,ITVHD etc) you can select HD in the All formats tab of the content . This will change the format for that particular download only but still leave your format to SD in preferences.

[Danndans]

Hi thank you I've done that but now it's saying download failed 😢

[oldfella]

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@Danndans wrote:

Hi thank you I've done that but now it's saying download failed 😢

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Hi. @Danndans 

Make sure that you delete any failed Downloads from your Recordings - Most recent section and also the Deleted section in Manage.

Then reboot your Q box and try the Download again.

To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

[Danndans]

Thanks so much I'll try that