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Discussion topic: Downgrading to Freesat from SKY Q problem

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This message was authored by nidash This message was authored by: nidash

Downgrading to Freesat from SKY Q problem

I have sadly decided not to renew Sky Q this year, as i wanted to save some money and was not watching Sky channels - I was hoping I can just plug the sat cables into my freesat enabled LG TV and watch the usual free channels. To my disappointment i found my dish was upgraded with new LNB to have SKY Q now I cannot go back to using freesat on my TV.

 

I feel the engineer or sky installation team should inform new customers about this, or just install the hybrid LNB by default. Now I will have to change the LNB to HD one or buy a Freesat 4K box which is not cheap- I will have to foot anywhere between £120-£200 to get this done.

 

What are my chances if I ask SKY to reinstall the old LNB?

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This message was authored by Laing1 This message was authored by: Laing1

Re: Downgrading to Freesat from SKY Q problem

Posted by a Superuser, not a Sky employee. Find out more

@nidash wrote:

I have sadly decided not to renew Sky Q this year, as i wanted to save some money and was not watching Sky channels - I was hoping I can just plug the sat cables into my freesat enabled LG TV and watch the usual free channels. To my disappointment i found my dish was upgraded with new LNB to have SKY Q now I cannot go back to using freesat on my TV.

 

I feel the engineer or sky installation team should inform new customers about this, or just install the hybrid LNB by default. Now I will have to change the LNB to HD one or buy a Freesat 4K box which is not cheap- I will have to foot anywhere between £120-£200 to get this done.

 

What are my chances if I ask SKY to reinstall the old LNB?


@nidash why not contact an independant installer to change the LNB back to a standard LNB hopefully that should be cheaper than a new box 


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
This message was authored by oldfella This message was authored by: oldfella

Re: Downgrading to Freesat from SKY Q problem

Posted by a Superuser, not a Sky employee. Find out more

@nidash wrote:

 

What are my chances if I ask SKY to reinstall the old LNB?


Hi @nidash

Zero I'm afraid

nidash
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This message was authored by nidash This message was authored by: nidash

Re: Downgrading to Freesat from SKY Q problem

Yeah I think that's I would have to do, but slightly unhappy I was not told about it

This message was authored by Chodley This message was authored by: Chodley

Re: Downgrading to Freesat from SKY Q problem

Posted by a Superuser, not a Sky employee. Find out more

Think I'd buy the 4k box. Bit more expensive but better end result and delta in cost probably not THAT much. Still save money vs Sky sub within 3-6 months probably.

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