Download failed, no subscription

[NothingButUHD]

I have the full sky package but can't download anything at all? Keep getting download failed, no subscription?

[caesarome]

@NothingButUHD 

Can you download in SD ?

[Laing1]

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@NothingButUHD wrote:

I have the full sky package but can't download anything at all? Keep getting download failed, no subscription?

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@NothingButUHD Sky signature comes with live TV, catchup and boxsets.in SD as standard you may be trying to download the programme in HD

The default download setting is HD so try changing the format to download in SD

you can change the default to SD by Pressing Home on your Sky Q remote and select Settings, then Setup.
Select Preferences, then 'On Demand default download format', and choose SD.

[NothingButUHD]

I can't even download in SD, and I pay £84 for everything to in HD/UHD.

Its really starting to frustrate me now 

[Laing1]

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@NothingButUHD wrote:

I can't even download in SD, and I pay £84 for everything to in HD/UHD.

Its really starting to frustrate me now 

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@NothingButUHD I have escalated this to sky

You may receive an email or a private message inviting you to have a private conversation on the Community with a Sky Expert.

Look out for a chat bubble at the bottom of your screen inviting you to a chat
If you are using the Safari browser please make sure that Hide IP Address is not checked in order to see the chat bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.

The link below explains how the escalation process works

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Greenfingers001]

Thanks for escalating this. We’ve sent @NothingButUHD an invite to chat.

[Addie15]

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.