Sky Mini Box only working if Sky Q Box is switched off, can anyone help please

[Mandy241115]

Sky mini box kept freezing/ not connecting/ running slow / working ok then stopped working altogether, Did all the problem solving instructions. ( didn't work )Sky Q main box worked fine. By chance just tried again, switched on Sky Mini Box before I switched on Main Box and the Sky mini box is working but only if the Main Sky Q box is off. Turned Main Box back on and the Mini Box froze again. Any help appriciated please

[Tom-W19]

Hi @Mandy241115 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Addie15]

Update-We are closing this session now due to no further response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.