Download fail / no subscription

[KD77]

I keep getting the download failed message on everything, so frustrating.  Been trying all day to watch something on Sky Crime.  I have updated software, deleted recorded attempts from the deleted section and rebooted my box several times.  Can anyone help?

im getting frustrated at how many times this happens with Sky!

[Greenfingers001]

Hi there @KD77 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Mr+Flibbles+86]

We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

[NothingButUHD]

I'm having the exact same issues, please can somebody help me!

[Vikki.B]

I'm having the same issue.  Could it be connected to the face that even when I want to watch anything on sky crime it asks for a pin?