Sky mini box causing wifi connection issues on other devices

[Nero6]

We recently had sky Q installed with main Q box downstairs and 2 mini's one in another room downstairs and the other upstairs.

We already had sky broadband and the hub is in the halway in the centre of the house

Problem occured straight away, any devices like tablets mobiles being used upstairs etc keep losing connection to wifi.

If we unplug the upstairs mini box the problem disappears and the devices work ok.

I did find the following info-

"Whether you have broadband from Sky or not, you can use your Sky Q mini boxes as WiFi hotspots. If you have your broadband from Sky, this is automatically set up. If you don’t have your broadband from Sky, you will need to turn this feature on. This will boost your WiFi coverage in your home and will enable your devices such as tablets and smart phones to connect to your WiFi if you have areas in your home where WiFi coverage might not be as good."

I have checked the settings but found no mention of said hotspot feature.

Both 2.4 GHz and 5 GHz are active on hub as well as sky Q box

Appreciate any help thanks

[oldfella]

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@Nero6 wrote:

We recently had sky Q installed with main Q box downstairs and 2 mini's one in another room downstairs and the other upstairs.

We already had sky broadband and the hub is in the halway in the centre of the house

Problem occured straight away, any devices like tablets mobiles being used upstairs etc keep losing connection to wifi.

If we unplug the upstairs mini box the problem disappears and the devices work ok.

I did find the following info-

"Whether you have broadband from Sky or not, you can use your Sky Q mini boxes as WiFi hotspots. If you have your broadband from Sky, this is automatically set up. If you don’t have your broadband from Sky, you will need to turn this feature on. This will boost your WiFi coverage in your home and will enable your devices such as tablets and smart phones to connect to your WiFi if you have areas in your home where WiFi coverage might not be as good."

I have checked the settings but found no mention of said hotspot feature.

Both 2.4 GHz and 5 GHz are active on hub as well as sky Q box

Appreciate any help thanks

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Hi @Nero6 

You will not find any Mention of Hotspots in the Q box settings if you are on Sky Broadband.  WiFi Hotspots are automatic on Sky Broadband as they are generated by the Q boxes Mesh Network which is also the same as the Sky Router WiFi .

You could try completly resetting the mini boxes connection s follows:-

First reboot the main Q box and then when this is completely back up and running reboot the minis.
To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

Reboot the minis as above.
If the mins still don't connect reliably try a Network Reset on the minis. Start with the one nearest to the main Q box
Network Reset found in mini Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to WPS with main Q box.
You will be asked to press the WPS button on the main Q box (not the mini as the Network reset will start the mini WPS automatically).

As you are on Sky Broadband and if the Router is nearer to the mini than the main box then you can try pressing WPS on the router instead of the main Q box. If you do this make sure you press the Sky router WPS button and not the router reset button. If you get the first mini connected then for other minis use WPS on the nearest Q device (main Q box or Sky Router if on Sky Broadband or previously connected mini).

Failing all of the above you may need a Sky Q WiFi Booster to position midway between your main Q box and the mini and you will need to contact Sky directly.

[Nero6]

Thank you for the quick reply, I will give it a try. (fingers crossed)