Don't have a Q Mini Box to return

[Sky38Ard]

Hi, I recently cancelled my Sky TV service and have been sent the packaging in which return my equipment. 

Sky have requested the return of my Sky Q 1 TB Box (which I do have) but also a Sky Q Mini Box? I never received this peice of equipment and it has never been installed by a Sky engineer.

I'm concerned that I'm going to be fined for not returning the Mini Box even though I don't actually have one.

[nigea99]

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@Sky38Ard wrote:

Hi, I recently cancelled my Sky TV service and have been sent the packaging in which return my equipment. 

Sky have requested the return of my Sky Q 1 TB Box (which I do have) but also a Sky Q Mini Box? I never received this peice of equipment and it has never been installed by a Sky engineer.

I'm concerned that I'm going to be fined for not returning the Mini Box even though I don't actually have one.

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hi @Sky38Ard 

I have escalated your post to a SKY support team, who, hopefully, will be in touch.

Please see this link re the escalation and what you might see:
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

If you are using Safari I believe you must make sure that 'Hide IP address' is not checked in settings to be able to see it - if you have difficulty finding that setting then may be try accessing here with another browser

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to Sky38Ard.

[Addie15]

Update-We are closing this session now as this matter has been resolved. If there is anything else we can help you with, please do not hesitate to reach out. Thanks.