11 Aug 2024 11:35 AM
Hi
I have just got a 4k TV, finallly. But I am having problems getting 4 K from my Sky box. Does the Sky Q 1TB box output 4K ?
Thanks
11 Aug 2024 11:38 AM
Posted by a Superuser, not a Sky employee. Find out more
@NJones wrote:
Hi
I have just got a 4k TV, finallly. But I am having problems getting 4 K from my Sky box. Does the Sky Q 1TB box output 4K ?
Thanks
The original 1TB was not UHD but the later 1TB are
Home - Settings - System Info - Hardware Version
If it is 32Cxxx then you have an older 1TB non-UHD Box
If it is 32B0xxx then you have a (V1) UHD but non HDR 2TB Box
If it is 32B1xxx then you have a (V2) UHD HDR 2TB Box (which has a separate Power supply)
If it is 32B2xxx then you have a (V3) UHD HDR 1TB or 2TB Box
https://www.sky.com/help/articles/check-which-sky-q-box
11 Aug 2024 12:44 PM
Thank you.
Looks like I need a new box.
11 Aug 2024 12:49 PM
Posted by a Superuser, not a Sky employee. Find out more11 Aug 2024 12:53 PM
Posted by a Superuser, not a Sky employee. Find out more
@NJones wrote:Looks like I need a new box.
You may be asked to make an administrative payment to 'upgrade' your box too. (All boxes are lent for the duration of your subscription)
You may be able to negotiate on the basis of adding the UHD sub...
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