My sky q box multi room won’t turn on after filling the prompts from blank screen

[Scott147]

My sky Q (multi room) box won't turn on after the prompt. When the screen goes blank  press the home button. But nothing happens

[Laing1]

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@Scott147 wrote:

My sky Q (multi room) box won't turn on after the prompt. When the screen goes blank  press the home button. But nothing happens

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@Scott147 have you tried pressing the on button on the front off the box in cse there is a problem with the remote.

The on button is the one that shows the amber light 

if that works 

Try resetting your remote.
Press the buttons 7 & 9 together on the remote until it’s led flashes four times.
Then press 1 & 3 together until the led flashes twice then follow onscreen instructions to repair the remote.