@JustAnotherDay
The latest advice to Sky installation engineers with respect to even lower orbit satellite broadband that I can find is this;
Although in its design to be in our lower orbit(and publicises lower ping rates), like most other satellite broadband services it can suffer from Latency issues - This is a measurement of the time it takes to send data and receive a response - For example telling the Sky Q box to download content or access an app or any other internet based services.
Another issue which could lead them to not get along, is we as a business also have in place a geographic location setting preventing our content being accessed outside of our known footprint. If the connection is in lower orbit in theory it could look like the connection is outside of this geo-fence, so not inside the UK or Ireland.
Engineers have tried to install Sky Q with Starlink, and altered the DNS to try and get round the issue, this won't work, as the latency issue will still remain.
Here lies the tricky bit, as an engineer you cannot simply cancel a job because these or any other ISP don't get along (after all they can still use it with no BB connection), all you can do is connect to their hub on your iPad, run a speed test and check the Ping Rate - Ideally it needs to be under 25ms, and consistent, by this we mean to run several tests to ensure the ping rate is stable.
If it's higher than 25ms, then you need to inform the customer of the potential issues, such as:
- Call to upgrade message when attempting to access Catch Up and On Demand.
- Missing tiles within the on demand content.
- Programmes stuck in the download queue.
- Failed on demand downloads..
It's then the customer's choice to determine if they still want to go ahead with the install
Godfrey.
