This discussion topic has been answered Discussion topic: Does Sky Q Mini Box require broadband?
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Message posted on 24 Sep 2023 02:50 PM
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Hi
I set up Sky Q for my (elderly) mother. She doesn't have broadband, but it is working normally for watching live and recording (which is fine as she doesn't stream).
We then got a Mini Box for a second TV in her bedroom. At first I could not get it to connect by WPS to the main box - it's only in the next room of her flat, so it's not a range issue. Eventually I figured out that the main box required an internet connection in order that the mini box could get an IP address - which I did by hotspot off my phone whilst I was there. (There's nothing in the set-up instructions telling users that.)
The next day, after everything had been on standby overnight, my mother told me that the mini box in the bedroom was no longer working - the error message is "you are not connected to Sky Q".
Can anyone advise, please, whether the main box requires a permanent internet connection in order to keep communicating with the mini box?
Many thanks.
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Message posted on 24 Sep 2023 04:35 PM - last edited: 24 Sep 2023 04:38 PM
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Unless you've hard-set network details on each Q box (which may or may not be possible) then there needs to be a DHCP server at the property to assign IP addresses: this would typically be a service provided by an ISP router.
Your phone will have temporarily acted as DHCP server, but now the assigned addresses have timed-out.
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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Message posted on 24 Sep 2023 04:35 PM - last edited: 24 Sep 2023 04:38 PM
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Unless you've hard-set network details on each Q box (which may or may not be possible) then there needs to be a DHCP server at the property to assign IP addresses: this would typically be a service provided by an ISP router.
Your phone will have temporarily acted as DHCP server, but now the assigned addresses have timed-out.
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
Message posted on 24 Sep 2023 05:05 PM
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Re: Does Sky Q Mini Box require broadband?
Top quality answer! That explains it. Thanks @TimmyBGood
Message posted on 24 Sep 2023 05:23 PM
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Re: Does Sky Q Mini Box require broadband?
Might be able to get it to work again by assigning a fixed address bit think whenever it goes wrong again it might tey to activate via the internet.
Message posted on 24 Sep 2023 09:52 PM
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Re: Does Sky Q Mini Box require broadband?
Thanks also @Chodley
Message posted on 02 Oct 2023 04:02 PM
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Re: Does Sky Q Mini Box require broadband?
My land line stopped working. I need it to work in order to receive calls and in case of emergency to call.
Message posted on 02 Oct 2023 04:06 PM
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Re: Does Sky Q Mini Box require broadband?
@Tania77 wrote:
My land line stopped working. I need it to work in order to receive calls and in case of emergency to call.
Have you reported the fault to Sky?
Message posted on 23 Jun 2024 10:51 PM
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Re: Does Sky Q Mini Box require broadband?
Hi there, I don't want the box to use my tethering but I want to connect my phone to the box , how do I do this please
Message posted on 23 Jun 2024 10:54 PM
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Re: Does Sky Q Mini Box require broadband?
@eatf001 wrote:Hi there, I don't want the box to use my tethering but I want to connect my phone to the box , how do I do this please
What are you trying to achieve?
Message posted on 24 Jun 2024 05:44 AM
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Re: Does Sky Q Mini Box require broadband?
So I have a good WiFi connection in our garden room at the bottom of the garden. Vodafone sent a booster but it's not strong enough. Sky is fine as I've run an ethernet cable from main box to mini
Message posted on 24 Jun 2024 06:37 AM
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Re: Does Sky Q Mini Box require broadband?
@eatf001 wrote:So I have a good WiFi connection in our garden room at the bottom of the garden. Vodafone sent a booster but it's not strong enough. Sky is fine as I've run an ethernet cable from main box to mini
Do you mean you don't have a good wifi connection and want to use the sky box as a wifi hotspot for your phone/other devices?
Couple of approaches
Does the vodafone booster have an ethernet socket for the uplink? If so you could put an ethernet switch at the end of the cable you already have and plug both the sky mini and vodafone device into that.
Or you can turn on wifi hotspot mode on the sky Q box in the installer's menu (001 Select when hovering over the Settings title on the menu)
I think the first would work best.
Message posted on 24 Jun 2024 07:53 AM
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Re: Does Sky Q Mini Box require broadband?
It's the 2nd option, I've turned it on via main box. And I see a strong WiFi icon starting with SKY****. Do I connect to that
Message posted on 24 Jun 2024 09:50 AM
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Re: Does Sky Q Mini Box require broadband?
Indeed
Edit: Forum won't let me post such a short answer so here's a nice poem by John Burnside
Message posted on 24 Jun 2024 11:19 AM
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Re: Does Sky Q Mini Box require broadband?
It asks for a password, so I tried the main router password and that doesn't work, is it a generic one
Message posted on 24 Jun 2024 12:46 PM
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Re: Does Sky Q Mini Box require broadband?
Where a Sky booster or Mini box hotspot is functioning correctly it broadcasts the same SSID and uses the same password as the router.
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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