Discussion topic: Distorted sound and vision
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Message posted on 25 Sep 2026 04:29 PM
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Distorted sound and vision
Distorted sound and vision on tv channels. No problems when streaming using apps
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All Replies
Message posted on 25 Sep 2026 04:32 PM
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Re: Distorted sound and vision
@AllyC wrote:
Distorted sound and vision on tv channels. No problems when streaming using apps
@AllyC Have you tried rebooting your main Q box ie
putting your box into Standby then switching it off at the wall for 30 seconds
switch it back on then follow the on screen instructions
I may be a Sky Superuser but I am still just a Sky customer
Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV
Google Pixel 10 Pro XL mobile
Message posted on 25 Sep 2026 04:43 PM
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Re: Distorted sound and vision
I tried switching everything off etc. nonimprovement
Message posted on 25 Sep 2026 05:02 PM
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Re: Distorted sound and vision
@AllyC wrote:I tried switching everything off etc. nonimprovement
When you say a distorted picture, do you mean pixelated? That's usually a dish issue on Sky Q or HD+
You'd need to contact Sky for that or a local guy who can check the dish.
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Not a Sky employee
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Sky Q with 2GB UHD box wired to the Sky Max router
Samsung S95C TV, HDMI to Sonos Beam Gen 2
Sky FTTP 500Mb to Max Hub
Pair of TP-Link Deco BE65's in AP mode used for main WiFi access, main Deco hardwired to Max hub
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