Discussion topic: Disney plus not working
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Message posted on 25 Jun 2023 04:27 PM
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Disney plus not working
My disney plus app isn't working on sky. It used to work perfectly fine then all of a sudden a few weeks ago came up with- we are having a problem. Please exit and try again. Error code:1026- AUTH_SERVICE_INIT_FAILURE
We have tried closing the app, restarting the Box. Re-connecting the WiFi and nothing. Can you please advise?
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All Replies
Message posted on 25 Jun 2023 04:43 PM
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Re: Disney plus not working
@Lgil313 wrote:
My disney plus app isn't working on sky. It used to work perfectly fine then all of a sudden a few weeks ago came up with- we are having a problem. Please exit and try again. Error code:1026- AUTH_SERVICE_INIT_FAILURE
We have tried closing the app, restarting the Box. Re-connecting the WiFi and nothing. Can you please advise?
Hi @Lgil313
Have you tried refreshing the Apps in the Hidden menu.
To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Select Apps
then highlight Refresh all Apps on this box.
You'll see a message that says, 'Your apps are being refreshed'. This will stay on screen until you press Dismiss to return to normal viewing
It’s recommended waiting at least 5 minutes before doing so.
Refresh Apps can take up to 24 hrs to complete .
Message posted on 27 Jun 2023 12:15 PM
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Re: Disney plus not working
Tried this. Still not working 😞
Message posted on 09 Jan 2024 12:05 PM
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Re: Disney plus not working
Did you ever get this working? I am having the same issue.
Message posted on 13 Feb 2024 07:15 AM
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Re: Disney plus not working
I'm also getting this now, and I'm seeing a few other recent posts so hopefully sky, or one person at sky sees it is more than just one person lol
DRX890
DRX895
Message posted on 13 May 2024 05:05 PM
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Re: Disney plus not working
Did anyone get a fix for this?
Message posted on 01 Nov 2024 10:49 PM
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Re: Disney plus not working
For several weeks now, Disney+ will just switch off leaving a black screen. The Sky box is still on, but has to be switched off and on again to start it working again,
It used to happen occasionally, but is happening much more often now,
It only happens with Disney+ , not with any other apps.
Message posted on 06 Nov 2024 10:25 PM
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Re: Disney plus not working
Having the same, anyone got any advice please? Engineer visit booked but sooooo frustrating, never had this before
Message posted on 07 Nov 2024 10:07 AM
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Re: Disney plus not working
Loads of people are having this issue - it's been happening for months.
Message posted on 22 Nov 2024 02:05 PM
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Re: Disney plus not working
Is there a resolution to this issue?
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