Disney plus not working

[Lgil313]

My disney plus app isn't working on sky. It used to work perfectly fine then all of a sudden a few weeks ago came up with- we are having a problem. Please exit and try again. Error code:1026- AUTH_SERVICE_INIT_FAILURE 

We have tried closing the app, restarting the Box. Re-connecting the WiFi and nothing. Can you please advise? 

[oldfella]

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@Lgil313 wrote:

My disney plus app isn't working on sky. It used to work perfectly fine then all of a sudden a few weeks ago came up with- we are having a problem. Please exit and try again. Error code:1026- AUTH_SERVICE_INIT_FAILURE 

We have tried closing the app, restarting the Box. Re-connecting the WiFi and nothing. Can you please advise? 

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Hi @Lgil313 

Have you tried refreshing the Apps in the Hidden menu.
To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Select Apps 
then highlight Refresh all Apps on this box.
You'll see a message that says, 'Your apps are being refreshed'. This will stay on screen until you press Dismiss to return to normal viewing
It’s recommended waiting at least 5 minutes before doing so.

Refresh Apps can take up to 24 hrs to complete .

[Lgil313]

Tried this. Still not working 😞

[OwenNew]

Did you ever get this working? I am having the same issue.

[Jmoulding]

I'm also getting this now, and I'm seeing a few other recent posts so hopefully sky, or one person at sky sees it is more than just one person lol 

[Oj78]

Did anyone get a fix for this?

[wheeeeeeeeeeeeee]

For several weeks now,  Disney+ will just switch off leaving a black screen. The Sky box is still on, but has to be switched off and on again to start it working again,

It used to happen occasionally, but is happening much more often now,

It only happens with Disney+ , not with any other apps.

[urz2006]

Having the same, anyone got any advice please? Engineer visit booked but sooooo frustrating, never had this before

[wheeeeeeeeeeeeee]

Loads of people are having this issue - it's been happening for months. 

[KGE]

Is there a resolution to this issue?