25 Jun 2023 04:27 PM
My disney plus app isn't working on sky. It used to work perfectly fine then all of a sudden a few weeks ago came up with- we are having a problem. Please exit and try again. Error code:1026- AUTH_SERVICE_INIT_FAILURE
We have tried closing the app, restarting the Box. Re-connecting the WiFi and nothing. Can you please advise?
25 Jun 2023 04:43 PM
Posted by a Superuser, not a Sky employee. Find out more
@Lgil313 wrote:
My disney plus app isn't working on sky. It used to work perfectly fine then all of a sudden a few weeks ago came up with- we are having a problem. Please exit and try again. Error code:1026- AUTH_SERVICE_INIT_FAILURE
We have tried closing the app, restarting the Box. Re-connecting the WiFi and nothing. Can you please advise?
Hi @Lgil313
Have you tried refreshing the Apps in the Hidden menu.
To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Select Apps
then highlight Refresh all Apps on this box.
You'll see a message that says, 'Your apps are being refreshed'. This will stay on screen until you press Dismiss to return to normal viewing
It’s recommended waiting at least 5 minutes before doing so.
Refresh Apps can take up to 24 hrs to complete .
27 Jun 2023 12:15 PM
Tried this. Still not working 😞
09 Jan 2024 12:05 PM
Did you ever get this working? I am having the same issue.
13 Feb 2024 07:15 AM
I'm also getting this now, and I'm seeing a few other recent posts so hopefully sky, or one person at sky sees it is more than just one person lol
13 May 2024 05:05 PM
Did anyone get a fix for this?
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