Disney+ Error Code 1026: - AUTH_SERVICE_INT_FAILURE

[Sam198309]

When I try to launch Disney+ I just keep getting error code 1026 (using Sky Q). 
software up to date 

refreshed apps

reset settings

power cycled main box and router

asked Disney+ help

still nothing. 
it works on all other devices but will not start on Sky. 
Anyone else having similar issues?

Community Manager note: subject of thread updated to better reflect the conversation

[Chodley]

Yes. (Need to check if error number matches) Not figured out a solution yet and reverted to Disney+ app on the TV.

[KBronze]

I cannot open Disney plus via apps on my Sky q box. Have got an error code 1026. Have reset, refreshed apps and reset broadband but still no luck. 

[Mr+Flibbles+86]

Hi there @KBronze, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Addie15]

Update-We are closing this session now after not receiving further response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

[KBronze]

Still getting same error unfortunately. 

[Johnny77]

We've just had this, tried updating app, upgrading sky q etc but nothing worked.

went in instant chat with Disney. You have to put up with rigmarole of them asking to delete app etc. But just get them to refresh your IP address on their system. They did this for us and we stopped getting the 1026 error.

[Raemac]

Hello All

More of a FYI than a complaint 

Been having an Error 1026 on Disney+ app for last week - I have factory reset box, updated software (mine is showing Q270.000.08) but sitll the same

Just contacted Disney+ themselves (as recommended by Sky) and this is seemingly a known issue at the moment and they are actively working on it - their chat person i got was very helpful.

My problem wasnt solved tonight but added my name ot the growing list of people with the same error.

[stephen230178]

Have had exactly same issue last 6 weeks contacted Disney + and said to contact Sky ' given up in the end and cancelled subscription. 

if both Sky and Disney can't fix the issue and decide to pass you around it's a joke really . Shame as was a great app . 

[CT63]

Disney + app fails to initialise. Get error code 1026. Anyone seen this before. Happens from SkyQ box and mini boxes.

[Greenfingers001]

Hi there @CT63 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Tom-W19]

Hi there

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.

[keith139]

hello i have the same problem it wont load error 1026.. i was advised to hold ok over the disney app untill it shakes and the option to delete the app and download again would be offerd but dose not work

[Addie15]

Hi there, @keith139. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[Lisa-P1987]

We are still looking to help you keith139 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks