Cant lof into Disney, auth error 1026

[MightyQuinn]

Hi @Maeve2   Does it work on other devices?

[Dhutchwriter]

I am having the same issue. Tried everything. Reset sky, factory reset, refresh apps... Nothing works. I pay for Disney+ and it works on all other devices but not on sky.

It used to work and it just stopped a few weeks ago. Does anyone have a fix for this as it is really frustrating? 

[Pete182]

I have the same issue, used for 4 days now this error code shows up 

my sky home page shows: continue watching, Disney shows that I've started watching, but I cannot access Disney at all via sky now 

[Lockie]

I can't get on Disney +.it keeps coming up with error code 1026. I've rebooted the tv and my router but nothing works. Advice says too uninstall the app but you can't with sky and refreshing the apps does nothing. please help

[Brill+Gill]

Hi @Lockie, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141
 

[Dotty2]

Hi I am getting an error code 1026 on the disney+app

[LJB-C]

Hi there @Dotty2, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141
 

[Abbo2]

Shows error code 1026 auth service init failure then says exit

done all the usual unplug and restart still the same

[Jason-]

Good Morning @Abbo2, thanks for taking the time to join and make your first post on our Community! 😊 

Though, I'm sorry you're having problems with Disney+ on your Sky Q box and we'd like to help get this working for you. I'll send you an invite to a private chat shortly, just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.
 

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

Thanks, Jason

[Abbo2]

It's all sorted 

[Jason-]

That's great @Abbo2, glad you've got Disney+ working again and sorry for any hassle caused by this issue. 

If you do have any other issues then please don't hesitate to get back in touch 😊

Thanks, Jason

[DGC123]

I now have this issue with Disney and 1026 error code.

I have updated the Sky Q box software

I have refreshed the Apps

I have power cycled the Sky Q box, wireless router and fibre box in turn

Next step please ???

[DGC123]

Fixed ! Called Disney and they reset my IP address, which didn't actually work then set me up with a new code to login which did work