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Discussion topic: Disney oops something went wrong
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Message posted on 24 Nov 2021 04:10 PM
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Disney oops something went wrong
Hi
I got sky q installed again today however the Disney app will load but not okay.
the message 'oops something went wrong please try again later appears'
i have logged in and out etc to no avail
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Message posted on 24 Nov 2021 05:02 PM
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Re: Disney oops something went wrong
@Rachel0404 wrote:
Hi
I got sky q installed again today however the Disney app will load but not okay.
the message 'oops something went wrong please try again later appears'
i have logged in and out etc to no avail
@Rachel0404 Have you tried rebooting your box ie
unplug your box from the wall for 30 seconds
then
plug it back in again
and
follow the onscreen instructions
I may be a Sky Superuser but I am still just a Sky customer
Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
Message posted on 24 Nov 2021 05:53 PM
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Re: Disney oops something went wrong
Hi yes I have unplugged everything and still not working
Message posted on 24 Nov 2021 05:59 PM - last edited: 24 Nov 2021 06:01 PM
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Re: Disney oops something went wrong
@Rachel0404 wrote:
Hi yes I have unplugged everything and still not working
@Rachel0404 you could try refreshing the apps in the engineers menu
To enter the engineers menu do the follow
press the home button then scroll down to setting and hi-light
do not press select/enter but press 001 then select this takes you into the engineers menu
scroll down to apps > refresh
It can take sometime for this to work
I may be a Sky Superuser but I am still just a Sky customer
Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
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