Disney oops something went wrong

[Rachel0404]

 

Hi 

I got sky q installed again today however the Disney app will load but not okay. 

the message 'oops something went wrong please try again later appears' 

i have logged in and out etc to no avail 

[Laing1]

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@Rachel0404 wrote:

 

Hi 

I got sky q installed again today however the Disney app will load but not okay. 

the message 'oops something went wrong please try again later appears' 

i have logged in and out etc to no avail 

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@Rachel0404 Have you tried rebooting your box ie

unplug your box from the wall for 30 seconds
then
plug it back in again
and
follow the onscreen instructions

[Rachel0404]

Hi yes I have unplugged everything and still not working 

[Laing1]

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@Rachel0404 wrote:

Hi yes I have unplugged everything and still not working 

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@Rachel0404 you could try refreshing the apps in the engineers menu 

To enter the engineers menu do the follow
press the home button then scroll down to setting and hi-light
do not press select/enter but press 001 then select this takes you into the engineers menu 

scroll down to apps > refresh

It can take sometime for this to work