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This message was authored by: Rachel0404

Disney oops something went wrong

37B635E2-8B89-4EFC-B481-3DFFBFD43E6D.jpeg

Hi 

I got sky q installed again today however the Disney app will load but not okay. 

the message 'oops something went wrong please try again later appears' 

 

i have logged in and out etc to no avail 

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This message was authored by: Laing1

Re: Disney oops something went wrong

Posted by a Superuser, not a Sky employee. Find out more

@Rachel0404 wrote:

37B635E2-8B89-4EFC-B481-3DFFBFD43E6D.jpeg

Hi 

I got sky q installed again today however the Disney app will load but not okay. 

the message 'oops something went wrong please try again later appears' 

 

i have logged in and out etc to no avail 


@Rachel0404 Have you tried rebooting your box ie

unplug your box from the wall for 30 seconds
then
plug it back in again
and
follow the onscreen instructions


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
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This message was authored by: Rachel0404

Re: Disney oops something went wrong

Hi yes I have unplugged everything and still not working 

This message was authored by: Laing1

Re: Disney oops something went wrong

Posted by a Superuser, not a Sky employee. Find out more

@Rachel0404 wrote:

Hi yes I have unplugged everything and still not working 


@Rachel0404 you could try refreshing the apps in the engineers menu 

To enter the engineers menu do the follow
press the home button then scroll down to setting and hi-light
do not press select/enter but press 001 then select this takes you into the engineers menu 

scroll down to apps > refresh

 

It can take sometime for this to work


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
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