Disney on the go

[Bobh1]

I have Disney+ on my Sky Q  subscription but cannot get it on Sky Go or put it on my firestick. When I try Disney cannot see my Subscription and ask me tio pay more. Should I cancel on Sky and buy from Disney Direct

[nigea99]

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@Bobh1 wrote:

I have Disney+ on my Sky Q  subscription but cannot get it on Sky Go or put it on my firestick. When I try Disney cannot see my Subscription and ask me tio pay more. Should I cancel on Sky and buy from Disney Direct

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hi @Bobh1 

1st off to watch on other devices you use the Disney+ app not SKY Go.

You should be able to log in using the same credentials as used on the SKY Q Disney+ app

To check which email address you used (assuming you are logged in on your SKY Q box) go into the app :

Tab left  & scroll down to Settings

Scroll down to Settings

scroll down to Help & select it 

yuou should see  Diagnostics in small text at the bottomn of the page

Press down arrow

Amongst  a variety of diagnostic info it should also show you the email address next to Account

[Bobh1]

Many thanks for your response. I appreciate you taking the time

I had an error in my passwords which droped a letter from my name and although I put it into the screen many times I expected it to be correct, but it wasn't.

A silly error on my part and I have now Disney+ on my phone and all is fine.

Thanks again