Disney+ linking issues

[Abits]

Disney+ saying my sky is linked But everytime

I try to sign up and login it takes me to the page to select a plan and then is asking me for payment to subscribe but keeps telling me my sky is already linked. 

I can't even remember ever signing up through sky for Disney+ so not sure how it's even been linked, I've now created an account but still isn't working as wanting me to pay for a subscription and on my account is saying I don't have any active subscriptions

[Cardel]

Hi @Abits , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141
 

[klou781]

I have exactly the same issue.

Sky says I've already linked Sky and Disney+ accounts, but when I sign into Disney+ using the correct matching email address, there is no Sky subscription attached to the account.

I’ve already spoken to both Sky and Disney, have my 16-digit Partner Customer ID, and Disney has referred me back to Sky as they cannot fix the Sky entitlement.

Could a Sky employee please escalate this to the Community Messaging team as was done for the original poster? I really need to deal with this in writing rather than going through telephone support again.

I am currently having to pay separately for Disney+ despite it being included with Sky, because my autistic daughter uses it daily as part of her regulation routine.