Hi, because Sky Q keeps freezing when using certain apps and several channels keep saying unavailable and others just won't load. Intermittent connectivity in other rooms etc. it is a relatively new internet source , but EE advise it's not their internet and speeds are very high . Sky checks through the system say everything is up and running and no issues. Trying to find help through Sky direct is very challenging hence why I've ended up on the furum... hope that helps why.
