Disney+ on Sky Q - Error 1026

[StonyS]

I have the same issue. I get error code 1026 when my stream box is connected to Sky Broadband. If I connect it to my phone using mobile data, problem goes away and I can access the app. 

[Addie15]

Hi there, @StonyS. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[User+PKS]

I have the same problem, (Error Code 1026: - AUTH_SERVICE_INT_FAILURE) it started yesterday. It's the same on my Sky Q box and mini as well. Reset both but no joy, must be a server side problem. Very frustrating.

[JonKop]

Hi all, I had this problem and managed to solve it! 

At first, I thought it was Sky's problem so I called their technical support and tried to debug it with them.  We tried everything but the error kept coming up on the Sky Q Disney+ app (but not on Disney+ apps on any other devices in the house eg iPad, iPhone, Mac, PC, etc.).  So Sky sent me a new Sky Q box, but that didn't help - same problem!

Then I noticed on one of the message boards that someone was able to get the Sky Q Disney+ app to work if the Sky Q was connected to their mobile network but not their home broadband.  I tried that and the Sky Q Disney+ app did work when connected to my phone's hotspot (Vodafone 5G) but not with my home broadband (fiber)!  Once I did that, I called Sky again and they said to call Disney+.

So I called Disney's technical support.  They needed my house's public IP [Removed] and then they reset the Disney+ Sky Q app to work with that IP.  And it works!!

Good luck and hope this helps.

Moderated to remove link to 3rd party site

[JonKop]

Hi all, I had this problem and managed to solve it! 

At first, I thought it was Sky's problem so I called their technical support and tried to debug it with them.  We tried everything but the error kept coming up on the Sky Q Disney+ app (but not on Disney+ apps on any other devices in the house eg iPad, iPhone, Mac, PC, etc.).  So Sky sent me a new Sky Q box, but that didn't help - same problem!

Then I noticed on one of the message boards that someone was able to get the Sky Q Disney+ app to work if the Sky Q was connected to their mobile network but not their home broadband.  I tried that and the Sky Q Disney+ app did work when connected to my phone's hotspot (Vodafone 5G) but not with my home broadband (fiber)!  Once I did that, I called Sky again and they said to call Disney+.

So I called Disney's technical support.  They needed my house's public IP Removed and then they reset the Disney+ Sky Q app to work with that IP.  And it works!!

Good luck and hope this helps.

Moderated to move 3rd party link to website

[Joe50w]

Having problem. Please exit app and try again.

Error code 1026 on Disney + won't load up why 

[lettice]

This error often happens, when your ip address is not connecting correctly with Disney servers.

First, try rebooting your broadband router and then your Sky Q box to see if that helps.

If still happening, contacting Disney + often removes the issue;

Use the help options at the bottom of this page;

https://help.disneyplus.com/en-GB/contact-us/fix-a-problem

[rickim]

Disney + coming up error code 1026, have reset sky q box , and broadband router still not working, any suggestions please as wife wishes to watch Moana 2

[lettice]

This error often happens, when your ip address is not connecting correctly with Disney servers.

First, try rebooting your broadband router and then your Sky Q box to see if that helps.

If still happening, contacting Disney + often removes the issue;

Use the help options at the bottom of this page;

https://help.disneyplus.com/en-GB/contact-us/fix-a-problem

[Becky070783]

Going onto Disney+ app error code: 1026-auth_service_init_failure comes up I've reset my sky Q box checked to see have the latest update refreshed apps and still isn't working 

[caesarome]

@Becky070783 .

Any help here:

https://help.disneyplus.com/en-GB/article/disneyplus-error-1026

[lettice]

See you have tried most things. 

Might be worth powering off the Sky Q box.

Restarting your broadband router.

Trying again, once the Sky Q box is powered back up.

Also, the refresh apps can sometimes take up to 24 hours to complete.

[Toni851]

The keeps coming up with error code 1026

[stereohaven]

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@Toni851 wrote:

The keeps coming up with error code 1026

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According to Disney+, the error code 1026 is usually an app issue or connection error (unstable broadband).

There are troubleshooting steps in their article I would try first: https://help.disneyplus.com/en-GB/article/disneyplus-error-1026 

From a Sky perspective, it is amazing what a power cycle can fix. Unplug the Q box from the mains for at least 10 minutes before rebooting. If you continue to have issues, search the community for "app refresh" and follow the instructions.

[Maeve2]

Cannot log into Disney+. 

We are having a problem please exit the app and try again. Error code 1026 auth_service_init_failure. 

Tried reboot no luck