Can’t access recordings on my sky q mini box

[J20afhtdvju]

Can't access my recordings on mini box it just says please wait 

[PandJ2020]

Reboot the main box and then do the same with the mini

[J20afhtdvju]

Yeah did that it turns out my hard drive on the main box has died. But thank you.

[oldfella]

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@J20afhtdvju wrote:

Yeah did that it turns out my hard drive on the main box has died. But thank you.

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Hi @J20afhtdvju 

Work through the following link

https://www.sky.com/help/articles/sky-q-hard-disk-error-messages
If you have to order a new Q box this usually means a doorstep swap.
Don’t forget to keep your viewing card from the failed box if you order a replacement.
Also if the box you are replacing is a 2TB there are two versions of power supply. One has a standard C7 (figure of eight) power lead socket in the back of the Q box. The other has a separate power supply. Although this still has the C7 power lead into the power supply there is a multi pin Din power socket in the Q box for connecting the power supply. Make sure that the replacement box has the power supply included if the Q box has the orange coded multi pin din socket in the back of the Q box. See below.

[Daniel0210]

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@J20afhtdvju wrote:

Yeah did that it turns out my hard drive on the main box has died. 

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@J20afhtdvju 

In that case, if Sky arrange a 'doorstep box swap' whereby a courier company (DPD in the UK) deliver a new box and take your faulty box away, remember to remove the viewing card from the old box before it disappears into the van.