1

This discussion topic has been answered Discussion topic: Disney+ app

Reply
This message was authored by: Yvonne6668

Disney+ app

Can't get onto Disney+ app I used my daughters email to access it but she lives in another household so want to get it on my sky q using my email 

 


Best Answers
This message was authored by: stereohaven Answer

Re: Disney+ app

Posted by a Superuser, not a Sky employee. Find out more

@Yvonne6668 wrote:

Can't get onto Disney+ app I used my daughters email to access it but she lives in another household so want to get it on my sky q using my email 


Did you sign up for the version included with Sky using your daughters email address, or were you looking into her account and have never activated the bundled version?

 

Assuming you didn't activate your included version with your daughters email, you should just be able to sign out and then go through the normal activation procedure with your own email. More here: https://www.sky.com/help/articles/disney-plus-homepage 

If you have activated your included Disney+ with your daughters email address, then you will need to change the registered email. That may require speaking to Sky to be honest.

——————————————————————————————————————————————————
sky Q | sky Mobile | EE Full Works FTTC | LG B6 OLED | SONOS Beam 2

If you found my post helpful, please give it a like.
If my post helps solve your issue, please use Mark as Answer to assist others.

Please Note: I am not a sky employee, just a customer the same as you.

View this Answer within the discussion

Did this answer not help you?

Reply

All Replies

This message was authored by: stereohaven Answer

Re: Disney+ app

Posted by a Superuser, not a Sky employee. Find out more

@Yvonne6668 wrote:

Can't get onto Disney+ app I used my daughters email to access it but she lives in another household so want to get it on my sky q using my email 


Did you sign up for the version included with Sky using your daughters email address, or were you looking into her account and have never activated the bundled version?

 

Assuming you didn't activate your included version with your daughters email, you should just be able to sign out and then go through the normal activation procedure with your own email. More here: https://www.sky.com/help/articles/disney-plus-homepage 

If you have activated your included Disney+ with your daughters email address, then you will need to change the registered email. That may require speaking to Sky to be honest.

——————————————————————————————————————————————————
sky Q | sky Mobile | EE Full Works FTTC | LG B6 OLED | SONOS Beam 2

If you found my post helpful, please give it a like.
If my post helps solve your issue, please use Mark as Answer to assist others.

Please Note: I am not a sky employee, just a customer the same as you.

Did this answer not help you?

Reply
Answered - Go to Answer