This discussion topic has been answered Discussion topic: Disney+ app
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Message posted on 01 Aug 2026 12:01 PM
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Can't get onto Disney+ app I used my daughters email to access it but she lives in another household so want to get it on my sky q using my email
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Message posted on 01 Aug 2026 12:20 PM - last edited: 01 Aug 2026 12:23 PM
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@Yvonne6668 wrote:Can't get onto Disney+ app I used my daughters email to access it but she lives in another household so want to get it on my sky q using my email
Did you sign up for the version included with Sky using your daughters email address, or were you looking into her account and have never activated the bundled version?
Assuming you didn't activate your included version with your daughters email, you should just be able to sign out and then go through the normal activation procedure with your own email. More here: https://www.sky.com/help/articles/disney-plus-homepage
If you have activated your included Disney+ with your daughters email address, then you will need to change the registered email. That may require speaking to Sky to be honest.
sky Q | sky Mobile | EE Full Works FTTC | LG B6 OLED | SONOS Beam 2
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Message posted on 01 Aug 2026 12:20 PM - last edited: 01 Aug 2026 12:23 PM
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@Yvonne6668 wrote:Can't get onto Disney+ app I used my daughters email to access it but she lives in another household so want to get it on my sky q using my email
Did you sign up for the version included with Sky using your daughters email address, or were you looking into her account and have never activated the bundled version?
Assuming you didn't activate your included version with your daughters email, you should just be able to sign out and then go through the normal activation procedure with your own email. More here: https://www.sky.com/help/articles/disney-plus-homepage
If you have activated your included Disney+ with your daughters email address, then you will need to change the registered email. That may require speaking to Sky to be honest.
sky Q | sky Mobile | EE Full Works FTTC | LG B6 OLED | SONOS Beam 2
If you found my post helpful, please give it a like.
If my post helps solve your issue, please use Mark as Answer to assist others.
Please Note: I am not a sky employee, just a customer the same as you.
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