Disney+ app not working?

[Jmoulding]

Getting error 1026-Auth_SERVICE_INIT_FAILURE

Have tried a power cycle on the box and app refresh through eng settings, any further advice please?

Affecting Q box and mini box. 

[oldfella]

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@Jmoulding wrote:

Getting error 1026-Auth_SERVICE_INIT_FAILURE

Have tried a power cycle on the box and app refresh through eng settings, any further advice please?

Affecting Q box and mini box. 

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Hi @Jmoulding 

You could check the following link if you haven't already.

https://help.disneyplus.com/en-GB/article/disneyplus-en-us-error-1026

[Jmoulding]

Thanks for this, have tried. Even signing out all devices and waiting 24hrs

[oldfella]

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@Jmoulding wrote:

Thanks for this, have tried. Even signing out all devices and waiting 24hrs

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Hi @Jmoulding 

Have you checked that your Q box(es) are onthe latest software version?

https://www.sky.com/help/articles/sky-software-updates

Other option 
Try a Reset Settings in the Q box hidden menu.
To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Only Carry out the first Reset (Reset Settings) as the other two will wipe all recordings.
After the Reset you will have to re pair your Bluetooth remote If you use one.
If you cannot switch the Q box on with the remote after the Reset press the Standby button (Amber led) on the front of the box.
To re pair the remote press 1 & 3 together on the remote and follow onscreen instructions to re pair.

Make sure that you are pointing the remote at the Q box when you press 1 & 3 together.

Resetting the settings will also reset:

Audio visual settings, such as picture resolution and HDMI control
Settings changed within the hidden engineer menu, include LNB type. If on a communal dish you need to reset the LNB to SCR in the hidden menu. After changing the LNB type you need to reboot the Q box.

[Jmoulding]

Hmm have tried all you have suggested thanks. 

I am running version Q230.000.14.00L which appears to be the latest version

So odd. 

[JadeLoux]

Did you ever fix this @Jmoulding as i'm having the same issue

[Jmoulding · Accepted solution]

Yeah just randomly started working again