Disney Plus

[Tyler24durden]

I have Sky Q and have just changed to Sky Hub Max full fibre broadband 500mbps. 

When using Disney Plus via Sky Q, using HDR 4k content, like we have always done, it keeps stuttering, stop/start then the screen goes black and is unresponsive. 

the only thing to do is to press the sky home button. 

This is happening constantly. 

I have tried doing the App refresh and it hasn't helped. 

I went to settings and pressed for the software update too. 

nothing is working and when I do health checks it says sky max hub and sky q are all working fine. 

it is a wired connection from the router via CAT 7 Ethernet cable, across the loft space and into a switch where it then goes direct in to the sky q box. 

Sky Q and all other apps are working fine, just Disney Plus. 

At my wits end with it. 

[Tyler24durden]

Any advice???

Do Sky come on here and help to provide solutions to these issues? 

[DT4108]

Did you ever manage to get this issue fixed? I have been having this exact problem for 6 months or so and Sky seem to have no idea what it is.

I have gone through all teh setting changes with and even lost all my recordings to get a new box which still has the same issue

[Tyler24durden · Accepted solution]

Sky never resolved the issue however it appears the Sky Q is too old to allow UHD via Disney. 

UHD on Sky Q is fine just not via Disney plus. 

if you set Disney plus to HD instead then it works fine via sky Q. 

your tv can always upscale it anyway. 

Hope that helps.